The Company

Somagen Diagnostics Inc. was founded over 30 years ago in Edmonton and has grown steadily to become Canada’s largest provider of medical technology to laboratories, hospitals, and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product manufacturers. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth.

Our Family

Somagen is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand, Ireland, and Denmark. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

Get to know us at www.somagen.com and www.diplomaplc.com

The Position

We are looking for a bilingual Account Administrator to join our Customer Service team. This is a 12- month contract position, based in our Edmonton office, working full time (37.5 hours per week) reporting to the Customer Service Manager. This position is responsible for a variety of administrative functions that include, but are not limited to:

• Professionally and confidently represent Somagen Diagnostics to our customers, suppliers and within the industry as a whole.
• Process customer orders via phone, fax or email with care and
• Communicate with territory managers, service department and product specialists regarding customer concerns to ensure customer receives correct product and providing them the best service possible.
• Manage all assigned standing orders and sequesters with care and accuracy to ensuring required delivery schedule.
• Ability to work independently with minimal supervision; analyze information quickly and pay attention to detail.
• Review weekly reports, process product returns and credits and run invoices
• Become proficient with Spire, Microsoft Dynamics AX, SharePoint, Microsoft Outlook, Word and
• Process and manage department clerical duties such as, but not limited to:
  • Answer telephone, screen, and direct calls
  • Provide general administrative and clerical support to the CS team
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Filing
  • Invoicing
• Other duties as required, may include:
  • Providing additional help to other departments when needed for project
  • Provide assistance to the finance team in collecting non-paid
  • Provide back-up support to the other Account
  • Assist and back-up Customer Service Manager as required

The Individual

• The successful candidate will have excellent organizational skills along with the ability to multi-task and prioritize in a busy environment.
• Post-secondary administrative education or 3-5 years’ experience
• Detail-oriented and thorough with a focus on accuracy
• A complete and practical understanding of Microsoft products including Word, Excel, and Outlook
• Excellent communication skills, both verbal and written in French and English
• Pleasant and professional demeanor
• Ability to handle pressure, meet deadlines and shift between company ERP systems, processes and requirements
• Strong problem solving skills
• Customer service focused
• Patient and able to adapt well to changes
• Reliable and flexible with work hours

If you are interested in working for progressive and dynamic companies with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, then we would like to hear from you on how you can contribute and grow with us!